30-day returns

You have 30 days after receiving your item to request a return. To be eligible, items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

Hygiene exception

For health and hygiene reasons, cosmetics and personal-care products can only be returned if unopened and unsealed. Products that have been opened, unsealed, or used cannot be returned unless faulty. Faulty, damaged, or incorrect items are always eligible for replacement or refund.

How to start a return

Email info@victoriasbliss.be. If your return is accepted, we will send you step-by-step instructions and the address of our returns centre. Items sent back without first requesting a return will not be accepted.

EU 14-day right of withdrawal

If you are in the European Union, you additionally have the legal right to cancel your order within 14 days of delivery, for any reason. The hygiene exception above applies as permitted by Article 16(e) of the EU Consumer Rights Directive (sealed goods unsealed after delivery).

Damages and issues

Inspect your order on arrival. If an item is defective, damaged, or wrong, contact us immediately at info@victoriasbliss.be with photos and we will make it right at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@victoriasbliss.be.

Contact

Victoria's Bliss · Hamont-Achel, Limburg, Belgium

Phone: +32 489 12 89 13 · Email: info@victoriasbliss.be

VAT: BE1013937238 · Trade number: 1013837238