Refund policy

Refund & Return Policy

Last updated: 26 July 2026

This policy applies to orders placed with Victoria’s Bliss. It covers ordinary change-of-mind returns, hygiene-sealed products, faulty goods, refunds and statutory cancellation rights.

1. 30-day return period

You may request an eligible return within 30 calendar days after delivery. The item must be unused, unworn, unwashed, unassembled where applicable, in its original packaging, with all seals, labels, accessories and instructions intact, and in a condition suitable for resale. Proof of purchase is required.

2. Hygiene-sealed products

A product is not excluded from return merely because it is a beauty or personal-care product. However, sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned after the protective seal has been broken. This can include sealed cosmetics, skincare, creams, masks, applicators and other personal-use hygiene products.

Unopened and still-sealed hygiene products may be returned if they otherwise meet this policy. A hygiene-sealed item that is faulty, damaged or incorrect remains covered by the remedies required by law.

3. Other items that cannot be returned

Personalised or made-to-order goods, unless faulty or not as ordered.

Goods that have been used, altered, damaged after delivery, or returned incomplete.

Digital gift cards or other non-physical products after use, except where the law gives a cancellation right.

Any item that the law permits us to exclude and that was clearly identified as non-returnable before purchase.

4. How to start a return

Email info@victoriasbliss.be within the return period. Include the order number, the item to be returned and the reason for return. For damage, defects or an incorrect item, attach clear photographs.

Wait for written approval and return instructions. Do not send an item before receiving instructions, because the operational return address may differ from the registered business address.

Pack the complete item securely and hand it to the stated carrier within the deadline in our instructions. Keep the return receipt and tracking details until the refund is completed.

5. Return shipping cost

For an eligible non-faulty return, the customer pays a fixed €5.99 return-shipping charge. If we provide a prepaid label, €5.99 will be deducted from the refund or charged before the label is issued. The customer must not purchase a more expensive service and expect reimbursement unless we agreed to it in writing.

Return shipping is free when the item is faulty, damaged on arrival, materially not as described or incorrect. We will provide the appropriate return or disposal instructions.

6. Inspection and refunds

We will inspect the returned goods and notify you whether the return is accepted. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to display the credit.

For a partial return or a contractual change-of-mind return outside a statutory cancellation right, the original outbound shipping charge is not refunded. Where a statutory cancellation right applies to the entire order, we will refund the standard outbound delivery charge as required by law. Any premium paid for a delivery service more expensive than our standard service is not refundable unless the law requires otherwise.

7. European Union and United Kingdom cancellation rights

If you are a consumer in the European Union or the United Kingdom, you generally have a legal right to cancel a distance purchase without giving a reason within 14 days after delivery, subject to legal exceptions. After notifying us, you generally have a further 14 days to send the goods back. Our 30-day return period gives additional time where the item remains eligible.

To exercise the legal right to cancel, send a clear statement to us by email or use the model form below. Where permitted, we may withhold reimbursement until we receive the goods or proof that they were sent back. The hygiene exception described above applies only after the seal on qualifying goods has been broken. Nothing in this policy removes mandatory legal rights.

8. Faulty or non-conforming goods

Please report a fault, damage or incorrect item promptly, ideally within 48 hours of delivery, to info@victoriasbliss.be. A delayed report does not remove any statutory right. Depending on the circumstances and applicable law, the remedy may include repair, replacement, price reduction or refund. Statutory conformity and warranty rights remain unaffected.

9. Exchanges

We do not process direct exchanges. For the fastest replacement of an eligible non-faulty item, return it under this policy and place a new order.

10. Order cancellation before dispatch

Contact info@victoriasbliss.be immediately if you want to cancel or change an order. We will try to help, but we cannot guarantee a change once fulfillment has started. Any statutory cancellation right remains available according to law.

11. Model withdrawal form

To: Victoria’s Bliss, Rozenlaan 24, 3930 Hamont-Achel, Belgium, info@victoriasbliss.be

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods: ______________________________

Ordered on/received on: ______________________________

Order number: ______________________________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature of consumer(s), only if this form is sent on paper: ______________________________

Date: ______________________________

12. Contact

Victoria’s Bliss • Rozenlaan 24, 3930 Hamont-Achel, Belgium

info@victoriasbliss.be • +32 489 12 89 13