Terms of service

Last updated: 26 July 2026

These Terms of Service govern use of https://victoriasbliss.be/ and purchases from Victoria’s Bliss. By using the website or placing an order, you agree to these Terms. Mandatory consumer rights always prevail over any conflicting term.

1. Trader identity

Victoria’s Bliss is operated by Victoria Kavoko from Rozenlaan 24, 3930 Hamont-Achel, Belgium. Enterprise number: 1013.937.238. VAT number: BE 1013.937.238. Contact: info@victoriasbliss.be, +32 489 12 89 13.

2. Eligibility and customer information

You must have legal capacity to enter the transaction or act with the permission of a legal representative. You must provide accurate, complete and current billing, delivery and contact information. You are responsible for maintaining the confidentiality of any customer account and for activity performed through it.

3. Products and information

We take reasonable care to describe products accurately. Screen settings, lighting, packaging updates and manufacturing tolerances can cause minor differences in colour or appearance. Product dimensions, compatibility, ingredients, warnings and instructions shown on the product page or packaging must be reviewed before use.

Beauty, massage and wellness products are sold for ordinary consumer use and are not medical advice, diagnosis or treatment. Follow the label and stop using a product if irritation or another adverse reaction occurs. Seek professional medical advice where appropriate.

4. Prices and promotions

Prices are those displayed at checkout when the order is placed. We may change prices prospectively. Promotions are subject to their stated dates, eligibility and stock availability and cannot be combined unless expressly stated. An obvious pricing or technical error does not require us to supply at the incorrect price; if payment was taken, we will contact you and provide a refund if the order is cancelled.

5. Orders and contract formation

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily mean acceptance. The contract is formed when we send an order confirmation after successful payment and acceptance. We may decline or cancel an order for a legitimate reason, including unavailable stock, failed payment, suspected fraud, delivery restrictions or a material pricing error. Any captured payment for a cancelled order will be refunded.

6. Payment

Payment is due at checkout using an available method. Payment processing is subject to the Payment Policy and the selected provider’s terms. You authorise the payment provider to charge the total shown before confirmation.

7. Shipping, customs and delivery

We deliver only to the European Union, United Kingdom and United States under the Shipping Policy. Standard shipping is €5.99 and is free when the merchandise subtotal is at least €75 after discounts. Estimated delivery is 3–7 business days. Any duty, import tax or carrier fee not collected at checkout is the customer’s responsibility, subject to applicable law.

Risk remains with Victoria’s Bliss until the goods are physically delivered to you or your nominee, except where you independently commission a carrier we did not offer.

8. Cancellation, returns and refunds

The Refund & Return Policy forms part of these Terms. Eligible returns may be requested within 30 days of delivery. A fixed €5.99 return-shipping charge applies to eligible non-faulty returns. Opened hygiene-sealed products can be excluded only where the legal health or hygiene exception applies. Faulty, damaged or incorrect goods are handled without a return-shipping charge. Statutory cancellation and conformity rights remain unaffected.

9. Product use and safety

Use products only for their stated purpose and follow all instructions, ingredient information, age restrictions, voltage, plug, charging and safety warnings. Do not use an electrical product with an incompatible power supply or plug. Victoria’s Bliss is not responsible for damage caused by misuse, unauthorised modification or ignoring clear instructions, except where liability cannot lawfully be excluded.

10. Statutory guarantee and conformity

Goods must conform to the contract and applicable consumer law. If a product is faulty, not as described or otherwise non-conforming, contact us with the order number and evidence of the issue. Available remedies depend on the circumstances and applicable law and may include repair, replacement, price reduction or refund.

11. Intellectual property

The website and its original content are protected by intellectual-property law. You receive a limited right to access the website for personal, non-commercial shopping. You may not copy, scrape, reverse engineer, republish, sell or exploit the website or its content without permission, except where law permits.

12. Prohibited conduct

Using the website for unlawful, fraudulent or abusive activity.

Interfering with security, availability, checkout, accounts or other users.

Uploading malware, automated scraping at harmful scale or attempting unauthorised access.

Submitting false reviews, false payment information or fraudulent claims.

Using site content in a way that infringes rights or misleads customers.

13. Third-party services and links

The store uses third-party services, including Shopify, payment providers, carriers, analytics and advertising services. Their services can be governed by separate terms and privacy notices. A link to another website does not mean that we control or endorse all content on it.

14. Liability

Nothing in these Terms excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence, breach of mandatory consumer law, or any liability that cannot lawfully be limited. Subject to those rules, Victoria’s Bliss is not responsible for indirect or unforeseeable loss that was not caused by our breach. For business customers only, total liability connected with an order is limited to the amount paid for that order to the fullest extent permitted by law.

15. Events outside reasonable control

We are not responsible for delay caused by an event outside reasonable control, such as severe weather, carrier disruption, customs action, industrial action, public-health restrictions, war, civil disorder, infrastructure failure or government action. We will take reasonable steps to reduce the effect, communicate material delay and provide any cancellation or refund right required by law.

16. Privacy and cookies

Personal data is handled under the Privacy Policy. Non-essential cookies and advertising technologies are used only according to the consent and privacy choices required in the visitor’s location.

17. Changes to these Terms

We may update these Terms prospectively. The version in effect when an order is accepted governs that order unless a legal change must apply. The latest date appears at the top of the page.

18. Governing law and disputes

Belgian law governs these Terms, without depriving a consumer of mandatory rights under the law of the country where the consumer habitually resides. The competent courts are determined by mandatory law. Before starting formal proceedings, please contact us so we can try to resolve the issue.

19. Severability and no waiver

If a provision is invalid or unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver of that right.

20. Contact

Victoria’s Bliss • Rozenlaan 24, 3930 Hamont-Achel, Belgium

info@victoriasbliss.be • +32 489 12 89 13